According to the 2021 Global Customer Experience Benchmarking Report, CX is moving to the world of added value. Some 90% of organizations agree that CX is a primary differentiator and almost 60% of global consumers strongly agree that CX is a way to differentiate from the competition. The SAP Customer Experience portfolio offers a truly transformational, integrated approach to put your customer at the core of your business.
We engage with our clients to provide strategic advisory and road mapping service. We help develop a 360-degree view of end-customers and interactions across their ecommerce platform while supporting omni-channel presence including phone, tablet, internet, desktop and in-store. And we assist our clients in implementing these strategies for their SAP CRM platform by leveraging pre-built products and accelerators that help to improve implementation timelines and overall customer experience.
Key Benefits
We’re experts at helping you develop a business case to your key stakeholders and helping them understand the ‘why’ as well as the ‘how.’ Then we’ll help you implement, modernize and manage your investment.
